Privacy Policy
Your privacy matters to us at Mirror Bridge Box
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Mirror Bridge Box respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and administrative safeguards to keep it safe. This involves protected data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it travels between your browser and our platforms.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy robust security practices, no online transmission method is completely foolproof. We continually update our protections to address emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to view, update, erase, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: four years after the last service interaction
- Payment transaction records: seven years for tax and accounting needs
- Website analytics data: twenty-four months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies assist us in recalling your preferences and assessing site performance.
You can adjust cookie settings via your browser preferences. Note that turning off certain cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Mirror Bridge Box and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Mirror Bridge Box Privacy Group
14 Floral Lane, London
London, United Kingdom SW1A 1AA
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to reply to all privacy requests within one week.